Return Policy

At Monroe Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for in-store credit or exchange as long as the item is unworn.  Please read through the following information carefully before attempting to get in-store credit or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Return Conditions

All items must be unworn in order to receive a store credit or exchange.

Gift Returns

Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.

Personalized Items

Personalized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.